returns and alterations

Each piece is made with care. If an adjustment is needed after delivery, please get in touch to discuss the available options.

Returns are accepted only for eligible items in accordance with the shop's return policy. Custom orders are final sale and cannot be returned or exchanged. Please check the FAQs for more information about returns.

frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case you have 15 days to make the return after the item is delivered.

Custom and personalized orders are final sale and cannot be returned or exchanged.

For all return requests, please get in touch before sending your item back.

When will I get my order?

All orders are made to order.

Once purchased, each piece is prepared and shipped within 15 days. After dispatch, a confirmation email will be sent with tracking details and further information.

Delivery times vary depending on the destination.

Where are your products manufactured?

Our products are manufactured in our atelier in Madrid. We work with local artisans to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.